FAQ

General FAQ

  • What is J-PSYCHE's business hours?

J-PSYCHE is available to shop online 24/7!

Our normal shipping and customer service hours are:

Monday to Friday 10:00 to 17:00 (China time)

Monday to Friday 11:00 to 18:00 (Japan time)

We are closed on all Japanese holidays.

 

  • What payment methods do you accept?

We accept PayPal payment.

 

  • How can I contact you?

Any inquiries please email us at jpsyche.jewelry@gmail.com

Please do not send multiple emails on the same inquiry. We answer all our emails in the order received. If you email us outside of business hours, we will respond when we return to the office. Please understand a longer response time if emailing over the weekend or holiday(s).

 

Product FAQ 

  • Base Metals
  • Gold vermeil and rose gold vermeil pieces have a sterling silver base.
  • Gold filled is composed of a solid thick layer of gold (14K or 18K gold) bonded to a base metal.

 

  • How do I care for my jewelry?
  • With the proper care, your J-PSYCHEjewelry can last a long time.
  • Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. We encourage you to wear your silver everyday! Silver that is used regularly needs less care. In rare cases, silver can tarnish when it is exposed to salt, air, and products containing sulfur. But no need to worry, we offer cleaning services!
  • Gold Filled / Gold/Rose Gold Vermeil / Gold/Rose Gold/Rhodium Plated: We encourage you to remove your jewelry before showering, exercising, and swimming. Gold Filled, Vermeil, and Plated jewelry can tarnish when in contact with perfumes, lotions or hair products. Please avoid harsh chemicals such as bleach, oil, jewelry cleaners, or polishing cloths as they can affect the finishing. To help keep your jewelry looking beautiful, store it in a dust bag, sealed plastic bag, or dry cloth bag.

 

  • Do you offer repairs?

We do offer repairs for items that have been purchased within 60 days. Shipping charges not covered. Contact jpsyche.jewelry@gmail.com for more details. Repairs and cleaning services after 60 days of purchase are available. Please contact us for an assessment and we will send you a free estimate.

 

SHIPPING FAQ

  • What if I put in the wrong address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee you’re your address will be changed to the correct address in time. Please email us at jpsyche.jewelry@gmail.com.

  

  • What if my package was returned to sender?

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

 

  • Do you ship internationally? 

Yes! We ship internationally. You'll also get free standard international shipping on orders 10000 yen and over!

 

  • What if I received the wrong item?

If you received the wrong item, please email us at jpsyche.jewelry@gmail.com.

 

  • What if the item I received is damaged or faulty?

All of our items are carefully packaged and wrapped individually in bubble wrap. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. If a charm or chain is damaged upon arrival, please contact us at jpsyche.jewelry@gmail.com to file a claim.

Please note: some items may have variations because they are handmade or vintage.

 

Order FAQ

  • What if I chose the wrong size or metal color at checkout?

If you realize these types of errors on your final order, please email jpsyche.jewelry@gmail.com ASAP. If your order hasn't been shipped, our fulfillment team will do their best to make the switch. However, we cannot guarantee that your order will be corrected in time.

 

  • I placed an order before a sale, can I apply that discount to a previous order?

No. Unfortunately, we are unable to make price adjustments once orders have already been placed.